How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Contact us on 180 3444
How to Make a Booking Online
How to Purchase Baggage Online
How to Print and Download Ticket
How to Request Meal
How to add or modify seats
Internet Booking Engine
Shop and Book
What is Online Booking? How can I access it?
What is a Booking Reference?
What is an Electronic Ticket (E-ticket)?
Which flights are available for online booking?
What classes of service are available? Can I book different classes for different parts of my trip?
See all 28 articles
Manage My Bookings (MYB)
What is Manage Your Booking (MYB)? Where can I access it?
What services does MYB support?
How can I view my reservation?
What ancillaries are available for purchase through MYB? How do I purchase these ancillaries?
How do I add or modify seats?
See all 9 articles
Exchanges, Cancellations & Refunds
Can I make changes online for my flight itinerary?
Can I make changes online for only one passenger in the booking?
Will I have to pay any fees for changing my ticket?
What happens if my booking goes up in price after making changes?
What happens if I change my booking and I am due a refund?
See all 10 articles
What is online check-in? How can I access it?
Is the online Check-in facility available from all airport locations?
How do I use online check-in?
When does the Online check-in facility becomes available?
Can I use online check-in for other passengers in my travelling party?
See all 10 articles
Destination Loyalty Program
I do not fly that much, will I benefit?
Can anyone join?
What about the tax, fees and surcharges I pay on the air ticket, do I receive points for that?
Is it possible to earn points on an unused ticket?
How do I earn points?
See all 7 articles
How do I instantly book and purchase a Destinations Reward Ticket with "Points" + "Cash" Combination Online?
Can I Book Now Online and Pay Later?
How many points do I need?
Can I upgrade to Business Class using points? Have insufficient points to redeem, can I top-up with cash?
How can I found out how many points do I have?
See all 16 articles
What payment methods are available when purchasing tickets online?
What should I do if I encounter an error during purchase using my credit/debit card?
I paid for my booking online but have not recieved the booking confirmation email with the Etickets. What should I do?
What credit cards does Air Niugini accept for flights booked online?
Are online bookings and payment transactions safe?
Can I pay for an online booking with my credit card if I am not travelling myself?
Can I use my debit card to purchase tickets online?
Can I pay for one booking with multiple cards?
Points + Cash
What is Fare Lock?
How do I use the Fare Lock option?
What are the Terms and Conditions associated to Fare Lock?
What is Book Now Pay Later? How does it work?
Why is the 'Book Now Pay Later' option not available during making reservation?
Book Now Pay Later
BSP Mobile Payment
What is BSP Mobile Payment and how does it work?
What is Universal Air Travel Plan (UATP) and how does it work?
What is PayPal and how does it work?
Can I pay for my domestic flight using PayPal?
What is POLi and how does it work?
Can I pay for my domestic flight using POLi?
What is BSP Pay? How does it work?