Exchanges, Cancellations & Refunds

Exchanges, Cancellations & Refunds

Can I make changes online for my flight itinerary?
Yes, MYB support flight exchanges (i.e. Change Itinerary). The 'EXCHANGE' component on the MYB hub makes it possible for a passenger to change the f...
Fri, 15 Apr, 2022 at 5:17 PM
Can I make changes online for only one passenger in the booking?
No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact us on phone ...
Fri, 15 Apr, 2022 at 5:18 PM
Will I have to pay any fees for changing my ticket?
Yes, there may be associated charges & fees with making changes to your booking, depending on the fare conditions of your ticket. Should you need furthe...
Fri, 15 Apr, 2022 at 5:18 PM
What happens if my booking goes up in price after making changes?
There may be occasions where the same fare seats are unavailable on the new flight you want. In this case, you will pay the difference which may be a higher...
Fri, 15 Apr, 2022 at 5:21 PM
What happens if I change my booking and I am due a refund?
We will refund the original form of payment (i.e. credit card) used to purchase the ticket(s).
Fri, 15 Apr, 2022 at 5:19 PM
Can I make changes online for a partially utilised ticket?
Yes, you can make changes online for a partially utilised ticket. Note: There may be fees associated when making changes online for a partially utilised ti...
Fri, 15 Apr, 2022 at 5:19 PM
Can I cancel my booking online?
Yes, flight cancellation is supported for online bookings that have been paid for with a single form of payment (FOP) (i.e. Credit Card only). There may be ...
Fri, 15 Apr, 2022 at 5:22 PM
Can I get a refund if I cancel my online booking?
Yes, you may receive a refund on an online booking subject to fare conditions. For refunds, we will refund the original form of payment (i.e. credit card) u...
Fri, 15 Apr, 2022 at 5:22 PM
Can I get a refund on an unused or partially unused ticket?
Yes, you may receive a refund on an unused or partially unused ticket subject to fare conditions. For refunds, we will refund the original form of payment (...
Fri, 15 Apr, 2022 at 5:23 PM
What happens if I experience a problem while making Changes, Cancellations or Refunds online?
Please contact our Support Team immediately on phone number (+675) 327 3780 or email us at ehelpdesk@airniugini.com.pg. A representative of our support team...
Fri, 15 Apr, 2022 at 5:23 PM